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Tell Voice-Over Clients Your 'Change
Request Policy' Before You Start Recording
March 23, 2018

By Tom Dheere
Voice Actor & Coach

One of the most important things you can do to ensure a smooth voice-over booking experience is to communicate your Change Request Policy to your client BEFORE you start recording.

I've updated my Change Request Policy to this:
  • Change Request Policy Retakes (my mistakes) are included at no cost.
  • Revisions (when changes are made to the script after I record it) are charged as follows:
    • Minor Revisions (one or two words/sentences): included at no cost
    • Major Revisions (more than one or two words/sentences): $10 per script change, minimum $50
  • Complete Re-Reads of Short-Form Projects (less than 10 minutes): $100
  • Performance Retakes: If you directed the original recording session and want me to re-do lines for performance reasons, you will get one round of Performance Retakes at no cost. Otherwise, they are charged as Major Revisions.

When sending a Change Request, I either highlight the original script or list the full sentence to be re-recorded, the sentence before and the sentence after, so I know what the heck I'm talking about.

I also ask the client:
  • If applicable, include the time index of the video so I can better match tone and pace.
  • Please submit all Change Requests within 30 days of receiving the original recording. After 30 days, Change Requests will be charged as per the original rate structure.  
Have a comprehensive Change Request Policy on file and send it to your new clients the second they book you for the first time. Heck, feel free to send it before you book the gig if you want.

There is nothing wrong with educating and "training" your client, especially if this is their first project. It will demonstrate both your professionalism and your ability to communicate effectively.
Over two decades, Tom Dheere has narrated thousands of projects for clients in over a dozen countries and voiced more than 40 audiobooks. He is also a voice over business consultant, coach at Edge Studio, was the marketing consultant for the Voice Over Virtual online conference, and is also writer/producer of the sci-fi action comic book Agent 1.22.

Agent 1.22


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Comments (2)
3/26/2018 at 7:38 PM
In my humble opinion, you are way too generous on your “major” revision policy. I generally treat MAJOR changes as an entirely new script.
Rick Lance
3/25/2018 at 1:45 PM
Here's mine! I send it out to all new clients before I begin any work with them... it's just CYA!
Copy it, adjust it for your own use... feel free!

Script Revisions/Additional Recording Policy

I realize that with many projects I voice revisions or additions to the original previously recorded
version may be needed. These are usually due to client changes. Although I will make every
effort to go over your script for clarity, pronunciation, interpretation, etc prior to recording, as well
as discussing the overall narrative “feel” you are looking for from my voice,
music or SFX, errors on my part can still be made. I will correct any errors made on my part in a
subsequent recording at no charge.

I consider REVISIONS made by you as my client AFTER initial recording has been completed to
be a chargeable service. However, if the revisions are MINOR I may not charge for the service
depending on the project. MAJOR revisions are chargeable at a rate based upon the “base”
price I’m charging for the initial service. With consideration given to recording time, editing and
delivery. Actual costs will be determined per individual project.

I must reserve the right to determine what is MINOR or MAJOR regarding revisions and discuss
this with you before I proceed. Revisions should be made within 30 days of recording of the
original script.

*A note about “rough cuts” or “scratch VOs.” If this is required for your project, please let me
know this at the point of job acceptance at the BEGINNING. Otherwise, I consider this additional
recording of the script to be chargeable at a rate based on the original job quote.

Please understand that I make my full time living as a Voice Actor. As your time is valuable,
mine is as well. Please be prepared for the studio session. Whether it is a phone patch session
with you/your designated director cueing me while recording, or direction given by you via email
or a prior phone conversation, I consider additional recording to be an additional chargeable
service when a change in direction initiated by you has occurred i.e.
performance style, character, attitude or perspective, etc.

I may require a 50% payment deposit RECEIVED before initial recording of your project.
And BEFORE I proceed with recording of revisions. This is to ensure timely payment for
services rendered as previously agreed upon by you or your representative. Charges for
revisions will be billed separately.

Please contact me should you have questions.
Thank you! I look forward to working with you.

Rick Lance
Rick Lance Studio
615 302-2812

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